At Fashnita, we strive to provide the best shopping experience for our customers. We understand that there may be situations where you need to cancel an order or seek a refund. Please take a moment to familiarize yourself with our Cancellation and Refund Policy to ensure a smooth process.

Order Cancellation:

  1. Cancellation Window: You have a limited window to cancel your order. You can cancel your order within 24 hours of placing it. We aim to process orders promptly, and this window allows for changes or cancellations.

  2. Cancellation Procedure: To cancel an order, please contact our Customer Support Team as soon as possible via email at fashnita@gmail.com. Provide your order number and the reason for cancellation. We will assist you in the process. The cancellation procedure will be completed in 3-7 days

Refund Policy:

  1. Eligibility for Refund: Refunds are available in the following situations:

    • If the product you receive is defective, damaged, or not as described.
    • If your order is canceled within the 24-hour cancellation window.

  2. Refund Process: To initiate a refund, please contact our Customer Support Team within 7 days of receiving the product via email at fashnita@gmail.com. Provide your order number, details of the issue, and any supporting evidence, such as photographs of the product.

  3. Refund Method: Refunds will be processed through the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to be processed after approval.

Non-Refundable Scenarios:

  • Change of mind or personal preference.
  • Customized or made-to-order items unless they are defective or not as described.
  • Products that show signs of use or damage caused by the customer.

Return of Products: If you are eligible for a refund, we may require the return of the product. Our Customer Support Team will provide you with the necessary instructions for the return process.

Additional Notes:

  • Fashnita reserves the right to assess and approve refund requests based on our policies.
  • We are committed to resolving any issues promptly and ensuring customer satisfaction.

If you have any questions or need assistance regarding our Cancellation and Refund Policy, please do not hesitate to contact our Customer Support Team at fashnita@gmail.com. We are here to assist you and make your shopping experience with Fashnita as enjoyable as possible.